POSITION: Georgia Capitol Museum Tour Guide

DEPARTMENT: Georgia Capitol Museum

HOURLY SALARY: $10.577 per hour

JOB SUMMARY:

The Tour Guide is responsible to the Tour Manager for facilitating the Georgia Capitol Museum's educational programs, including providing guided tours and other educational activities. Specifically, the Tour Guide leads groups of visitors on walking tours of the Georgia Capitol building. Additionally, this position works at the Tour Desk, providing assistance and information about state government and Georgia history to visitors in person, online and over the phone.

Activities and decisions are varied in nature, requiring independent action and judgment in solving common problems. Unusual cases or questionable matters are resolved with this position's supervisor. This position is a half-time position (20 hours per week). Employees in half-time positions are only eligible for retirement and leave benefits. The Georgia Capitol Museum is located in the State Capitol building in Atlanta, Georgia.

DUTIES AND RESPONSIBILITIES:

40% Leads guided tours of the Georgia Capitol for schoolchildren and adults.

40% Works at the Tour Desk providing assistance and information about state government and Georgia history to visitors in person, online and over the phone.

10% Schedules visitor groups and confirms reservations.

5% Assists Tour Manager in the training and supervising of volunteers.

5% Maintains flexibility and awareness of changes and needs in the office and organization by assuming similar duties and responsibilities as assigned.

QUALIFICATIONS:

Education, Experience, Licensure, Certification required:

• Two years of college education AND 6 months of museum or clerical/customer service experience required; OR one year of museum or clerical/customer service experience; OR any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities have been achieved.

Knowledge, Skills, Abilities and/or Competencies required to successfully perform work:

• Ability to effectively communicate both orally and in writing.
• Ability to work in fast-paced environment.
• Demonstrated ability to initiate and maintain successful working relationships with colleagues, officials, the general public, and media representatives; and to effectively and discreetly convey information.
• Experience with Windows software.
• Ability to work independently.
• Ability to effectively organize and prioritize work.

Minimum Qualifications:

• Graduation from a standard high school (or GED) and experience in clerical/secretarial field.
• Some positions may require meeting planner certification.

Preferred Qualifications:

• Bachelor's degree in history or education preferred.
• Knowledge of Georgia history preferred.

Physical Demands:

• Standing and walking for extended periods of time.
• Projection of voice for extended periods of time and listening to individuals in a group in an environment not conducive to hearing well.
• Climbing large numbers of stairs daily.

Work Hours:

• M-F, 4 hours per day.

APPLICATION PROCEDURE:

Only applications submitted through the University of Georgia's Human Resources Employment website will be considered. Please visit the University of Georgia's Human Resources Employment website at https://www.ugajobsearch.com/applicants/jsp/shared/Welcome_css.jsp and follow the instructions to submit an online application. Position posting number = 20121964.